Privacy Policy
How Twining Original Design collects, uses, and protects your information.
Twining Original Design (“TOD,” “we,” “us,” or “our”) operates todcan.com and provides web design, web hosting, and SEO services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data. By using our website or services, you agree to the practices described here.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Information We Collect
Contact & Account Data
When you contact us, request a quote, or enter into a service agreement, we collect your name, email address, phone number, business name, and billing address. This data is used solely to deliver services and communicate with you.
Payment Data
Payments are processed by Stripe, Square, and Wave Accounting. We do not store your full credit card numbers or banking details on our servers. Each processor maintains its own security and privacy practices. By making a payment you also agree to the applicable processor’s terms.
Usage & Analytics Data
We use Google Analytics to collect anonymous data about how visitors interact with this website: pages visited, time on site, traffic source, device type, and approximate geographic location. This data is aggregated and does not identify you personally. You can opt out using the Google Analytics Opt-Out Browser Add-On.
Embedded YouTube Videos
Some pages include YouTube videos embedded via Google’s standard embed code. When you interact with these videos, YouTube (Google LLC) may collect data such as your IP address and browser information, governed by Google’s Privacy Policy. We do not control or receive this data.
Cookies
This site uses cookies primarily through Google Analytics. We do not use advertising cookies or third-party tracking pixels. You can turn analytics off for this site at any time with Cookie settings at the bottom of every page, and we honor the Global Privacy Control signal: if your browser sends it, Google Analytics is not loaded. You can also manage or disable cookies through your browser settings.
Third-Party Services We Use
Service
Purpose
Data Involved
Google Analytics
Site usage tracking
Anonymous behavior data
YouTube (Google)
Embedded video content
IP address, browser info (via Google)
Stripe
Payment processing
Card/payment data (not stored by TOD)
Square
Payment processing
Card/payment data (not stored by TOD)
Wave Accounting
Invoicing & accounting
Billing name, address, invoice history
Your Rights (California & CCPA)
As a California-based business, we comply with the California Consumer Privacy Act (CCPA). You have the right to:
- Know what personal data we have collected about you
- Request deletion of your personal data
- Opt out of the sale of your data (we do not sell data, but you retain this right)
- Non-discrimination for exercising any of these rights
To exercise any of these rights, contact us at [email protected]. We will respond within 45 days.
Data Retention & Security
We retain client contact and billing records for a minimum of 7 years to comply with standard business and tax obligations. We use reasonable technical and organizational measures to protect your data, but no internet transmission is 100% secure.
Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the revised policy.
Terms of Service
The agreement between you and Twining Original Design governing all services.
These Terms of Service govern your use of services provided by Twining Original Design (“TOD”), Redding, California. By engaging TOD for any service, web design, web hosting, or SEO, you agree to these Terms in their entirety.
Refund & Cancellation Policies
Web Design & Development
All web design work is guaranteed to meet client approval as specified by the project scope and terms of the development contract or invoice. No refunds will be issued after a client pays the final balance due. The final payment constitutes the client’s formal approval and acceptance of a satisfactorily completed project.
Deposits: Project deposits are non-refundable after 30 days from the date of payment.
Web Hosting
All web hosting accounts are billed in advance for a term of 6 months, 1 year, or 2 years. New hosting clients have 90 days from account opening to cancel and receive a full refund.
Cancellation requests must be submitted in writing to [email protected] within the 90-day window. After 90 days, the account remains active through the end of the paid term with no refund issued.
SEO – Search Engine Optimization
SEO is sold in prepaid blocks of 3 months, 6 months, or 1 year, as specified in the client contract or invoice. A single month isn’t offered because SEO needs several months of consistent work to deliver value. Blocks are prepaid and non-refundable once the block has started.
Renewal: Blocks do not renew automatically. When a block ends, a new block starts only if the client chooses to continue. Unpaid balances for an agreed block remain due and payable; interest, collection fees, and court costs may be added if necessary.
Longer-term agreements: No long-term contract is required for any service. Clients who prefer a longer-term agreement may request one; its terms are set out in the client contract.
No Guaranteed SEO Results
Search engines such as Google and Bing control rankings and change their algorithms often, so TOD does not guarantee specific rankings, traffic, leads, or other results from SEO. We use methods that follow search engines’ published guidelines, and we report our work and your site’s performance throughout each block.
General Terms
Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Shasta County, California.
Limitation of Liability
TOD’s total liability for any claim arising from services provided shall not exceed the total amount paid by the client for the specific service in question during the preceding 12 months.
Intellectual Property
Upon receipt of final payment, clients receive full ownership of the deliverables produced under their project agreement. TOD retains the right to display completed work in its portfolio unless otherwise agreed in writing.
Changes to Terms
TOD reserves the right to modify these Terms at any time. Updates are effective upon posting. Active service agreements are governed by the Terms in place at the time of signing unless both parties agree in writing to updated terms.