If you are having login trouble, it is best to understand the details of how logins work, and what information is needed to find a solution to the issue. As with most things, the details are very important.
If you have trouble logging in, you should gather 4 key pieces of information:
- Provide the username you are using
- Provide the password you are using
- Copy the specific URL in your web browsers address bar for the login page you are on
- Describe in detail, what happens when your login fails (include any error messages)
